Frequently Asked Questions – Sri Lanka Travel Expert Portal

Q: 1. What is the Sri Lanka Travel Expert Training Portal?

A: The Sri Lanka Travel Expert Training Portal is an initiative by the Sri Lanka Tourism Alliance. It equips travel agents with the knowledge and tools necessary to promote Sri Lanka as an irresistible travel destination. Through meticulously designed courses, agents gain insights into Sri Lanka’s rich cultural heritage, stunning landscapes, and diverse attractions. Whether you’re a seasoned agent or just starting out, this platform caters to all levels of expertise.


Q: 2. What topics are covered in the courses?

A: The comprehensive curriculum includes over 28 modules, covering various aspects such as culinary experiences, local attractions, expert guidance, and more. As the platform evolves, specialized courses will delve deeper into individual areas of expertise, ensuring that agents stay at the forefront of providing in-depth knowledge about Sri Lanka’s diverse offerings¹.


Q: 3. Why choose the Sri Lanka Travel Expert Portal?

A: – Education and Awareness: Gain in-depth insights into Sri Lanka’s attractions, from ancient temples to pristine beaches.
– Up-to-Date Information: Stay informed about the latest developments in Sri Lanka’s tourism industry.
– Flexible Learning: Learn at your own pace; there are no time constraints¹.


Q: 4. Who supports the Sri Lanka Travel Expert Portal?

A: The portal has been developed with funding from the European Union and the United States Agency for International Development. Their support empowers travel agents, fostering a deeper understanding of Sri Lanka’s unparalleled offerings¹.


Q: 5. How can I get started?

A: Visit and create an account, Choose the courses that resonate with you and begin your journey to becoming a Sri Lanka Travel Expert! For any inquiries, feel free to reach out to the team at [email protected].

Q: 6. How do I reset my password?

A: If you’ve forgotten your password, don’t worry! Follow these steps:
– Visit the Login page on the portal.
– Click on the Forgot Password link.
– Enter your registered email address.
– You’ll receive an email with instructions on how to reset your password. Follow those steps, and you’ll be back in no time!

Q: 7. Can I change my password after logging in?

A: Absolutely! Once you’re logged in, navigate to your Mange your profile. You’ll need to provide your current password and then set a new one. Remember to choose a strong password with a mix of uppercase, lowercase, numbers, and special characters.


Q: 8. What should I do if my account is locked?

A: If you’ve made multiple unsuccessful login attempts, your account might get locked for security reasons. No worries! Reach out to our Support Team at [email protected]. We will assist you in unlocking your account and getting you back on track.
Feel free to explore the portal and enhance your expertise in promoting Sri Lanka as a captivating travel destination!🌴🇱🇰